THE EPIC DIFFERENCE
Epic delivers incomparable tailored journeys, meticulously planned and seamlessly operated with total commitment to trust and care.
Our key difference is our knowledge. Your itinerary is designed by our most experienced staff, with the invaluable input of our professional guides. They have decades of experience between them, guiding in the destinations they love. They know these places intimately; with a profound understanding of what makes the ultimate trip, bringing together their knowledge of seasons, local events, cultural influences and sensitivities and of course, wildlife activity. They know what works from first hand experience, not from cursory junkets and memorising information sheets, but from truly "living the destination".
Epic provides an incomparable level of service, both before and during your trip. Through the consultation and itinerary design phase, we engage with our clients with meetings either in person where possible, or via email, phone and skype. Adventure programme participants are given thorough training schedules, pre-trip briefings and gear checks prior to departure, to ensure they are fully prepared mentally and physically. Nothing is left to chance.
For independent travellers, we offer an 'On Call' service. We become your personal travel concierge, available to you at all times when you're in your destination. For those seeking the ultimate in service and expertise, Epic private guides are available to design and subsequently guide your trip of a lifetime. They want you to feel the same passion, sense of awe and respect for the places they love.
We always strive for 100% client satisfaction and we feel our enviable repeat business and client referral rate is testament to that.
Our service providers are often lesser known boutique organisations, much like us. Over time, because of our philosophy, we have found them and they have found us. Like-minded people who understand what going the extra mile really means.
We are not influenced or skewed by hidden commercial arrangements. There are no preferred property agreements, nor bookings with certain operators because they offer more commission. We simply partner with suppliers we know and trust and that importantly, are the best fit for you.